Home › Do you cover return postage?

Do you cover return postage?

We're unfortunately not able to cover return postage costs at this time.

Please note: in the unlikely event that you should receive a faulty item, we will be happy to include your return postage with your refund, or issue it separately should you prefer a credit note.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

    -Your name
    -Order number
    -Product name and code
    -Picture of the fault
    -Description of the fault

(The product name and code can be found on your order confirmation email and invoice).

Please Email us: shop@collectif.co.uk
If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Please return you item(s) via an 'Economy Signed For' service. If you choose to include any additional non-faulty items in your parcel, postage for these items will not be refunded.