Juliana
from
Germany
asks
Is there a money back guarantee if the article is too small or too big?
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Collectif Replies:
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Hi, You have 14 days to post your item if you do not want it in order to receive a full refund, 28 days if you would like a credit note, please note you will need to cover the cost of return
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Juliana
from
Germany
asks
Please, I want to buy this item. But I need to know if there is a money back guarantee if the item doesn’t fit in the size that I ordered?
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Collectif Replies:
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Hi, If you purchase an item and it does not fit you have 14 days to post the item for a refund, 28 days for a credit note. Please not you will need to pay to return
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Evie
from
Canada
asks
Will this product be available in size UK20 in the new year?
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Collectif Replies:
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We can see that all sizes will be restocked later this year ready for Autumn Winter 2022
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Stefanie
from
United Kingdom
asks
Will this coat be coming back in stock in the navy colour?
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Collectif Replies:
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We can confirm that this will be returning to us later this year for our AW22 collection
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Melanie
from
Germany
asks
Hello i want to ask youvif there coat are in green or in red this year ? L.g
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Collectif Replies:
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We can see that the red will be returning for AW22 later this year.
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Beth
from
Australia
asks
In terms of sizing, should I size up in this coat (as clothes will be worn under it or has that been accounted for in the sizing of the coat)?
I am usually a size 6 in clothing (25" waist which falls between your size 6 & 8 on the sizing chart - which advises to measure one's self in one's lingerie).
Kind regards
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Collectif Replies:
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Our coats are very true to size, however we do state that as you will wish to wear layers underneath you will maybe find sizing up to suit better
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Ashley
from
United States
asks
Is this waterproof or showerproof in anyway.
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Collectif Replies:
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Hi there, this is not a waterproof item.
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