Returns


You have 28 calendar days from receipt to claim a full refund. Outside of this period, we will be unable to process a full refund to you. Should you wish to receive the items back, you will be liable for the returns postage costs to your default delivery address.

When returning your package with us, please ensure you've included your invoice – alternatively a piece of paper with your full name, address, and order number – to ensure our team is able to process this for you as soon as possible.

Returns by Post +

Create Return Track Return

In the unlikely event of needing to return an item please follow these steps:

Make a Return Track your Order

Damaged or Faulty Items +

We do our very best to ensure that every item we dispatch is correct, and of the highest quality. However, mistakes unfortunately do happen. Should you receive an incorrect or faulty item, please email returns@collectiflondon.com so that our team can resolve this as soon as possible.

For more information, please refer to section 12 & 13 of our Website Terms & Conditions

Additional Information +

All items returned must be in a re-sellable condition. This means returned items must be unworn, free of stains, odours, animal hair and creasing. Items must not be damaged and must be returned with the original labels still attached or box included for shoes.

For reasons of health and hygiene, we are unable to accept any of the following:

  • Pierced jewellery
  • Hosiery
  • Lingerie
  • Cosmetics
  • Face masks

If any items are received in an unsellable condition, they will be posted back to you at your own cost.

For any further questions about returns, please contact our customer service team.