Returns

Returns Address: 
Retail Returns,
Collectif Head Office,
Unit 7, Sterling Industrial Estate,
Rainham Road South,
Dagenham, Essex,
RM10 8TX
UNITED KINGDOM

How to return your item(s):

Simply repack the Product(s) in the original packaging or another suitable bag with the completed return form which can be found on the back of Your dispatch note.

We recommend you to send the return with a signed for service and retain your receipt as your proof. This can be via your national postal service or a courier service. Should any returned parcel be lost, this can be used to lodge your claim with your postal provider. Please be reminded that for a lost parcel you need to lodge your claim with your nominated postal service, Collectif will not be obligated to deal with this.

Please be reminded that you must post the product(s) within 14 working days of receipt of the order to receive a refund. Item(s) returned beyond this time scale will not be eligible for a refund.  We recommend you to send the return with a signed for service, and retain your receipt as your proof. Should any returned parcel be lost, this can be used to lodge your claim to the courier company. Please be reminded that for a lost parcel you need to lodge your claim with your nominated postal service, Collectif will not be obligated to deal with this.

You are responsible for the cost of the return postage, which is non-refundable unless the item sent is incorrect or faulty. Any return postage cost refunded by us will be based on the economy Post Office™ cost (second class signed for or economy equivalent) for the weight of any incorrect or faulty item you return. If you choose to send any non-faulty items as well, the return postage cost for these items is non-refundable. Please note that if the return postage cost exceeds the original order amount, we can issue this via PayPal.

If you are returning an incorrect or faulty item(s) please email us a copy of the postage receipt with the return, so that we can refund the postage based on the criteria above when your return is processed. Before posting a faulty/incorrect item back to us please email us with images and details for prior authorisation at returns@collectiflondon.com (mentioning your order number as reference).

All returns (unless faulty) must be returned in its original condition; this includes (but is not limited to)  the item being free of stains, smells, hair, torn, stretched or used.

Important to remember

If you are returning product(s) paid for on your credit/debit card or with PayPal, we will send the refund through the same method.

Please kindly note, it can take up to 14 days for a return to be processed once we have received your parcel, if you have not received your return please email returns@collectiflondon.com with your return tracking number and our teams will look into this for you.