Store FAQs

Find full details of all of our stores and concessions here.

COLLECTIF WAREHOUSE - HEAD OFFICE
Unit R2B, Warehouse K
2, Western Gateway
London
E16 1DR

This is NOT a retail site. This location is for administrative purposes only and we cannot accept visitors unless we have stated otherwise or you have an appointment.

Items bought from of our stores can be returned to any UK store, but unfortunately not to our head office/online returns department.

From the date of purchase, you have 28 days to exchange your item for another product, or for a credit note. Credit notes issued in store are valid for six months and can be spent in any UK store, but unfortunately cannot be used on our website.

Unfortunately we do not offer any refunds in store, unless there is a fault with your item.

Please note: Items purchased online cannot be returned to any of our stores

All our stores are happy to hold items for one week.

Unfortunately our stores are not able to accept payment over the phone at any time, nor are they able to dispatch items from store.

Unfortunately our stores are not able to accept items for return which were purchased online. All online order returns should be sent to:

Retail Returns for UK and Europe
Collectif Head Office,
Unit 7 Sterling Industrial Estate,
Rainham Road South,
Dagenham,
Essex,
RM10 8TX.
UNITED KINGDOM

Full returns info.

Unfortunately our stores do not sell gift vouchers at the moment. However, you can purchase them here.