Store FAQs

Please find our frequently asked questions below. If your query is not listed below please contact us.

Our Stores

Where are your stores? +

Find full details of all of our stores and concessions here.

Where is your head office? +

Unit R2B, Warehouse K
2, Western Gateway
E16 1DR

This is NOT a retail site. This location is for administrative purposes only and we cannot accept visitors unless we have stated otherwise or you have an appointment.

Can I return items bought in store? +

Items bought from of our stores can be returned to any UK store, but unfortunately not to our head office/online returns department.

From the date of purchase, you have 28 days to exchange your item for another product, or for a credit note. Credit notes issued in store are valid for six months and can be spent in any UK store, but unfortunately cannot be used on our website.

Unfortunately we do not offer any refunds in store, unless there is a fault with your item.

Please note: Items purchased online cannot be returned to any of our stores

Can you hold items for me in store? +

All our stores are happy to hold items for one week.

Can I pay over the phone? +

Unfortunately our stores are not able to accept payment over the phone at any time, nor are they able to dispatch items from store.

Can I return my online order to store? +

Unfortunately our stores are not able to accept items for return which were purchased online. All online order returns should be sent to:

Retail Returns for UK and Europe
Collectif Head Office,
Unit 7 Sterling Industrial Estate,
Rainham Road South,
RM10 8TX.

Full returns info.

Can I buy gift vouchers in store? +

Unfortunately our stores do not sell gift vouchers at the moment. However, you can purchase them here.