Returns Policy

All items returned must be in a re-sellable condition. This means the returned item(s) must be unworn, free of stains, odours and animal hair. Item(s) must not be damaged and must be returned with the original COLLECTIF tags still attached or box.

Returns received damaged or soiled may not be accepted and will be sent back to the customer and/or a refund refused.

Please email hello@collectiflondon.com if you need further assistance.

For all returns except Australian orders please return items to:

Collectif London Returns

Unit 36, Camden Stables Market,

Chalk Farm Road,

London NW1 8AH

For Australian orders please return items to:

Collectif London Returns

4 Motto Dr,

Coolaroo

VIC 3048, Australia

If you are making an international return, please ensure your parcel is clearly marked as "UNITED KINGDOM RETURN GOODS" as we cannot accept any liability for customs or duty fees.

1 - Package your item(s) in one bag.

2 - Complete the required fields on the dispatch note*, and pop it inside.

3 - Please ensure that all fields are completed; missing information will delay your refund being processed.

4 - Pay for your return postage via a tracked service. Please obtain a proof of postage receipt and keep it until you have received your refund.

*If you have misplaced your dispatch note and need a replacement please email hello@collectiflondon.com

1 - Please package your item(s) in one bag, complete the required fields on the dispatch note* and pop it inside.

2 - Please ensure that all fields are completed; missing information will delay your refund being processed.

3 - If you are making an international return, please ensure your parcel is clearly marked as "UNITED KINGDOM RETURNED GOODS" as we cannot accept any liability for customs or duty fees.

4 - Pay for your return postage via a tracked service. Please obtain a proof of postage receipt and keep it until you have received your refund.

*If you have misplaced your dispatch note and need a replacement please email hello@collectiflondon.com

For health and hygiene reasons, we cannot accept any cosmetics, face masks, hosiery, lingerie, or pierced jewellery as returns.

Swimwear must be tried over underwear, and hygiene seals must be intact.

If any items are received in an unsellable condition, they will be returned to you.

Unfortunately we are unable to offer exchanges. If you are not satisfied with the fit and wish to purchase an alternative size we kindly ask you to place a new separate order and return the unwanted item.

If you still need help, please email hello@collectiflondon.com and we'll be happy to help.

Please note we do not accept returns of garments purchased from our stores online.

Please return your item(s) to the nearest Collectif store with proof of purchase within the 28 days of for a refund or exchange. For updated information on opening times, head to our store page

If we have not answered your question or you wish to email us directly, please email our Customer Care Team at hello@collectiflondon.com

Our team is available to help: Monday to Friday, 10am - 5pm (GMT) 

Please be aware tickets typically take up to 24 hours. Any requests received over a weekend or public holiday may take slightly longer to be answered.

We are always striving to keep our prices fair, honest and competitive to provide you with the best possible service we can.

Unfortunately, we are unable to provide FREE returns and kindly ask you to read our Return Policy before making a purchase.

Please visit our Returns Policy for more information.

You are responsible for the cost of the return postage, which is non-refundable unless the item(s) sent are incorrect or faulty.

Returns should be sent to:

COLLECTIF RETURN
Collectif London Returns

Unit 36, Camden Stables Market,

Chalk Farm Road,

London NW1 8AH

If you are making an international return, please make sure your parcel is clearly marked as "UNITED KINGDOM RETURNED GOODS" as we cannot accept any liability for any customs or duty fees.

Under ‘The Consumer Contracts Regulations’ 2014 (UK), online orders can be cancelled within 14 days of delivery. We have extended this to 28 calendar days providing a reasonable timeframe for you to return unwanted item(s) to us.

To exercise your right to cancel, you must inform us of your decision to return your order by email to hello@collectiflondon.comdetailing your name, address and order number.

You must return your order/item(s) to us within 28 days. We recommend you send your return with a signed for service with insurance and retain your receipt as proof.

All returns MUST have a return form enclosed to allow easy identification and prompt processing. You can find your returns form included in your parcel. If you have misplaced your form, please email hello@collectiflondon.com and we’ll be happy to send you a replacement.

Upon receipt of your return we will refund the full price you paid for the item(s). If you cancel your order before the item(s) have been shipped, then you will receive a full refund including the original delivery charges.

Please kindly note, it can take up to 21 days for a return to be processed once we have received your parcel.

If you have not received your refund after 21 days, please email hello@collectiflondon.comwith your return tracking number and our team will look into this for you.

All refunds are made to the same method of payment used on the original transaction. Item(s) returned beyond 28 days will not be eligible for a refund.