Please see below on how to create an account if you are using the website:

• In the top right corner of the Collectif Homepage, please select the My Account Icon,
• Click on Account (Person Icon)
• You will then be taken to a form that you must complete and enter a password for your account.
• When you click confirm you will be sent an account activation email.
• Once verified a welcome email will be sent to inform you that your account has been completed successfully.

Please see below on how to reclaim your password if you have forgotten it:

• In the top right corner of the Homepage, please select the My Account Icon,
• Click on Account (Person Icon)
• You will then be taken to a login page, where underneath the password box you will find a link to 'forgotten your password'
• Click here and re-set your password using your registered email.

You can change the details on your account at any time.

To make changes, login to your account by clicking on the person icon in the top right-hand corner of the page.

Once you're logged in you can make as many changes to your account as you like.

Collectif has just relaunched under new ownership and unfortunately, we are unable to carry over customers legacy data or orders that were placed on the old website with Collectif.co.uk.ltd.

If you need further assistance with any order placed from December 2024 with Abaci Online Ltd, please contact our customer care team at: hello@collectiflondon.com

We are very sorry to hear that you wish to delete your account. Please email us at hello@collectiflondon.com and a member of our customer support team will help you.

• Ensure you use the same email address and password you registered with.
• If you need help remembering your password, click the 'forgotten password' link on the sign-in page. You'll be prompted to enter your email address, and we'll send you an email with a link that will allow you to create a new password for your account.
• If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.

If you still can't sign in after this, contact our Customer Care Team and give them as much detail as you can about the issue, including screenshots of any error message you receive and what you've done so far to try to resolve the issue at hand.

Contact customer service: hello@collectiflondon.com

You can sign up here for the Collectif Newsletter. We'll send you information about new collections, products, events and exclusive offers.

All credit/debit card transactions are processed using Shopify Pay, a secure online payment gateway that encrypts your card details in a secure host environment with Secure Socket Layer (SSL) technology. Click here to read our Privacy & Cookies Policy

From 13 June 2014, the Consumer Contracts Regulations - which implements the European Consumer Rights Directive became UK law - this new law applies to all purchases made at a distance, online or over the phone.

COLLECTIF fully abides and upholds the principles of the Consumer Contracts Regulations and will from time to time update our conditions in line with any changes that may take place to this law. Click here to read our Privacy & Cookies Policy

We understand that many people still worry about submitting personal details on websites - especially their credit/debit card numbers and addresses.

We can assure you that any information you provide to us will remain safe and secure, we promise never to release your personal details to any third party for mailing or marketing purposes.

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. COLLECTIF complies fully with all applicable data protection and consumer legislation, and we'll treat all your personal information as fully confidential. View our Privacy & Cookies Policy

To improve your experience with us, our website uses cookies and web beacons. A cookie is a piece of data that our website automatically transfers to the hard drive of your computer or mobile device when you access the website and is used to:

1. Access stored information when you log in,
   
2. Carry information from page to page of our website,
   
3. Store site preferences and the items in your shopping basket,
4. Identify whether you have visited our website previously,
5. Monitor the number of visits that you make to our website, where you browse and what you have purchased, and to offer you tailored content.

We have made every effort to display as accurately as possible the colours of our products. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

We shoot our garments on a range of different models to show a cross section of all customer shapes and sizes.

You are permitted to make one copy of imagery from the website for the purposes of viewing for your own personal use.

However, the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating.

All content including third party trademarks, designs, and related intellectual property rights are protected by national intellectual property and other laws and international treaty provisions. 

Any reproduction or redistribution of any content is prohibited and may result in civil and criminal penalties.